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Terms & Conditions

Thank you for visiting 'theworldboutique.com'. This website is fully operated and owned by iSnobb Pty Ltd (ABN 57 169 393 793) P.O. Box 91, Hawthorn Victoria, Australia. Email: contact@theworldboutique.com.

Our Terms and Conditions have been written so they are easy to read and be understood. If you have any questions, please send an email at contact@theworldboutique.com

For the purposes of these terms and conditions:

“Us”, “Our” and “We” refers to ‘theworldboutique.com’ and or iSnobb Pty Ltd,

“Seller” refers to ‘theworldboutique.com’ (as a direct seller) or various independent sellers that we act on behalf of,

“You” and “Your” refers to you, the client, visitor or person using our website.  

About The World Boutique ‘theworldboutique.com’ website features products available for purchase either directly sourced from ‘theworldboutique.com’ or various independent sellers / suppliers or manufacturers that ‘theworldboutique.com’ acts on behalf of.

If you place an order for a product on ‘theworldboutique.com’ website, the order is direct with the Sellers of the products. The order will not be accepted by the Seller until ‘theworldboutique.com’ issues an email to you detailing confirmation of the order.  The contract between you and a Seller (clearly indicated on the order) will relate only to goods and/or services notified in the email acknowledgement.

When a Seller accepts your order to purchase Products, an agreement is made between you and the Seller and you have rights directly and only against the Seller of the Product.  Where the Seller is not ‘theworldboutique.com’, we are not a party to that agreement.

All interactions on ‘theworldboutique.com’ are subject to these Terms & Conditions.  

Prices & Payments

For each online order, you agree to pay the relevant applicable price as per the price stated on the website at the time of the order. All prices are in Australian dollars and include GST. Any other applicable charges will be detailed separately at the checkout.

Payments are only accepted using the methods stated on our website - ZipPay, PayPal and Credit cards (Visa and MasterCard only). There is no surcharge for Visa or Mastercard transactions with ‘theworldboutique.com’. Noting:

  • Your credit card will be billed as soon as your order is placed. This is done to protect the security of your credit card details, as we do not store your card details at any point.
  • All payments billed to your credit card will be in Australian dollars. For international customers, conversion to your local currency will be done by your credit card provider.
  • To facilitate validation, you must provide your exact billing address and telephone number (the address and phone number your Bank credit card account has on file for you). Incorrect information may cause a delay in processing your order.

International orders (delivered outside of Australia) - at the time of the order, we are unable to advise you of any “Other Taxes” that maybe imposed by another government agency.  We advise you that you make contact the taxing authorities of the country that the products are to be shipped to, if you are unsure whether any other Taxes will apply.

Your Order

After you have placed your order and our team have processed your payment 'theworldboutique.com' will provide you with an order confirmation by email.

Your order represents an offer to purchase, which we accept only when the Seller dispatches your product(s).  ‘theworldboutique.com’ will send you an email confirming that your product(s) has/have been dispatched.

Once this email has been sent and the goods have been handed over to the designated carrier, the contract between the Seller is completed. The sale contract is therefore concluded in Victoria, Australia.

Shipping / Delivery

From the time of receiving your payment authorisation, and funds are cleared, sellers will ship the products within 2 business days unless clearly stated in the product description (eg. Made to order, personalised products).

Deliveries will be:

  • Australia wide 2-9 days, excluding Public Holidays*
  • International (including NZ) 5-28 days, excluding Public holidays*

        *estimates only, based on information provided by individual seller’s shipping companies.

The Seller will be responsible for shipping your order to the address designated by you at the time of the order and commits to process all orders as quickly as possible.  'theworldboutique.com' will send you an email to let you know when your item has been dispatched. Noting, orders placed during sale periods can take up to 5 days to dispatch.

If your order is from multiple Sellers, you will receive multiple parcels.   The name of your Sellers will be provided to you on confirmation of your order.

Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery, or if incorrect details are provided during the checkout process.

Some Sellers ship to International locations (please refer to International Shipping below for more information). This will be clearly indicated at the product or check-out level if International shipping is available.

All orders are delivered between 9am and 5pm on business days. At the time of order, you will be required to provide a contact phone number, which may be used by the courier to arrange delivery.

All packages delivered by courier need to be signed for to accept the package. Should an ATL (Authority to Leave) be stated on the purchase notes by the buyer then the buyer accepts all responsibility for missing packages left by the courier.

Courier services are not able to deliver to PO Box addresses and therefore we may not be able to service orders with PO Box addresses.You will be contacted by our Customer Service team in this event.

Once the order leaves the Seller, the Seller cannot be held liable for any lost, missing or damaged goods or parcels. Any such event should be disputed by the customer directly with the courier company.  Risk passes to the customer once the goods are consigned to the courier.

Undelivered Orders

If you are not available at the time of delivery - Our delivery partner may leave a card at the address detailing re-delivery or pickup details. If a pickup address is given, the customer has 5 days to pick up the order, after this time the order is automatically re-directed back to the Seller.

If the Sellers and their delivery partner are unable to finally deliver your order due to your error or fault after 21 days or 3 attempts (whichever is sooner), the Seller reserves the right to cancel your order. A refund will be offered less the delivery fees incurred by us. This condition may not apply to International deliveries. 

International Shipping

Please be aware that packages may be subject to delays at the port of entry of various International countries outside of Australia. The Seller takes every effort to ensure a quick and smooth delivery, but does not take responsibility for any delays which may be applied via customs and duty offices in the receiving country.

Duty and other government fee for International location is customer’s responsibility.

Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Likewise customers are responsible for paying any additional customs or duties charges that may be incurred on their order. The Sellers delivery partners will make every effort to deliver on time. However, the Seller shall not be held liable for delayed or lost shipment.

Shipping costs

Australia wide – all sellers offer free shipping for orders over $30. In some cases, large and heavy items or remote locations may attract a reasonable shipping charge. This will be clearly stated at the product level, at the checkout or will be confirmed by our staff based on the shipping company’s approximate quote for delivery.

If you require your order quickly, some sellers offer Express delivery services. The cost associated with this service will be displayed at checkout.

International (including New Zealand)*

All Shipping costs will be displayed at checkout.

‘theworldboutique.com’ will contact you if the Seller is unable to ship your order to any International location due to size, weight, or any other restrictions

Please be aware that packages may be subject to additional taxes and duties at the port of entry of various International countries outside of Australia. The Seller does not take responsibility for any extra fees which may be applied via customs and duty offices in the receiving country. 

Cancellation of an order

The Seller reserves the right at any time after receipt of your order, to accept or decline your order for any reason, without prior notice. In these circumstances ‘theworldboutique.com’ will email you direct. An order may be cancelled even after acceptance, if:

  • the Seller suspects that you are in breach of these terms and conditions or acting fraudulently (i.e. using a credit card without proper authorisation).
  • An error on the Sellers behalf - while the Seller strives to avoid pricing and other errors, inadvertent errors do occur from time to time.
  • Availability of the product – unforeseen supply issues or unexpected demand may result in a product being unavailable for a period. If this unforeseen event occurs, and the Seller is unable to honour your order when expected, ‘theworldboutique.com’ will contact you by email as soon as possible to discuss options or ensure a full refund is provided.
  • If the Seller is in breach of these terms, you may also cancel your order.

 

Returns

You Have Changed Your Mind 

If it is a standard product you can return the product within 30 days. Certain items cannot be returned/exchanged such as personalised products, made-to-order items, underwear & swimwear.

The Customer will need to pay the postage of the returned item. When shipping please ensure you use a trackable or signed-for delivery service such as registered post, as we cannot credit your account until the item has been received by the Seller.

On return and confirmation, the item is in as-new/unused* condition including packaging, and was purchased from the particular Seller, we will issue you a store credit for the purchase price less the initial delivery fees. Store credits are valid for 1 year from the date of issue.

* Unused means you have not used, damaged, washed or laundered any of the items.  Items must be secured in their original packaging. If these conditions are not met, the Seller reserves the right to deny a return.

My product is faulty or had been damaged during shipping?

If your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law a refund or exchange (if available) will be provided. Noting - You must take care when opening the Product so as not to damage it, particularly when using any sharp instruments. Products damaged when opening will not be considered as faulty or damaged.

Items are occasionally faulty or damaged in transit. If you notice that an item is faulty or damaged when it is delivered to you, please email ‘theworldboutique.com’ within 2 days of delivery with digital photos clearly showing the damage or explaining the fault. ‘theworldboutique.com’ customer support team will make contact to advise the next steps.

Once proof has been received and accepted, ‘theworldboutique’ will provide you with a self-addressed post pack, in which to return the product to the appropriate seller.

You will then be offered a replacement (if in stock) or a full refund or store credit, whichever is applicable. Any refunds will be transferred back to the original payment account if transacted using your credit card or PayPal. For ZipPay orders, a store credit will be provided.

Your Account Obligations

In consideration of your use of the Site, you agree to:

  • Provide true, accurate, current and complete information about yourself as prompted by the registration form (the "Registration Information")
  • Maintain and promptly update the Registration Information (keep current and complete). • Take full responsibility for the confidentiality of your user name and password – never disclose to anyone.
  • Be totally liable if your user name or password is used by an unauthorised person and release and indemnify 'theworldboutique.com' (iSnobb Pty Ltd) in connection with any use (whether authorised or unauthorised) of your user name or password.
  • Advise 'theworldboutique.com' immediately if you become aware of unauthorized use of your password or account or any other breach of security. 'theworldboutique.com' (iSnobb Pty Ltd) takes security seriously and consider Registration Information as private.

'theworldboutique.com' and or iSnobb Pty Ltd may suspend or cancel your account at any time without prior notice if we believe any of the above is not being met.

Web Site Availability and variations

The website is accessible 24 hours a day, 7 days a week. 'theworldboutique.com' and or iSnobb Pty Ltd will not be liable if for any reason our web site is interrupted or unavailable for any period.

'theworldboutique.com' reserves the right to change, discontinue any or all of this web site without notice. This may include sellers featured on 'theworldboutique.com'.

Your Conduct

You agree not to reproduce, sell, resell, duplicate, copy, or exploit for any commercial purposes, any portion of the Site, use of the Site, or access to the Site. You agree not to access The World Boutique website by any means, other than through the interface that is provided by us for use in accessing the Site.

Product Liability

Subject to the Seller’s obligations, the maximum aggregate liability of the Seller for all claims under or relating to these seller terms or a Product, whether in contract, offense (including negligence), under law or on any other basis, is limited to an amount equal to the greater of:

  1. AUD$100; and
  2. the amounts paid by you to the Seller as a result of the purchase of a Product.

Competition and Consumer Act

You must be over 18 years of age to purchase any goods or services on this site.

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), 'theworldboutique.com' (iSnobb Pty Ltd) liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You agree to indemnify iSnobb Pty Ltd and its website 'theworldboutique.com', its directors, shareholders, employees or representatives from any claim, loss or liability occasioned to third parties as a result of your unauthorised or misuse of the Website or breach of any of the conditions of use.  

Special offers

Special offers can relate to shipping, Competitions, Special Promotions and Sales events.

'theworldboutique.com' reserves the right to verify the validity of the promotional discount code or credit and may at its discretion cancel orders or refuse to honour the orders where the discount/credit code has been used by a non-qualifying member. Any purchase under a special offer will be purchased and delivered under the usual iSnobb Terms & Conditions

Terms and Conditions that are specific to the advertised special offers will be published on 'theworldboutique.com's Terms & Condition page. Any published start/end times reflect local time for Melbourne, Victoria, Australia.

Discount Codes

Any "discount code" announced by the Seller apply to all valid orders placed at 'theworldboutique.com' within the stipulated validity period. To apply, the code “xxxxxx” must be entered during the check-out process.

Discounts do not apply to GST and shipping charges (unless stipulated).

Discount code can be used multiple times for orders meeting the Terms & Conditions.

Spend & Save Offer (TWBOFF10)

  • $10 OFF on order value $100+ is valid until 28-June-2018 (Not Applicable during the SALE events such as Black Friday, Cyber Monday, Boxing Day etc.)
  • Applicable to Australian customers only. All other terms & conditions apply.

Membership

If you become a member of The World Boutique, membership is free. Members are not permitted to have more than one active account.

'theworldboutique.com' reserves the right to decline an application for membership or cancel a membership at our sole discretion and without giving any reasons.

What is ZipPay?

ZipPay is a safe, simple, and convenient payment option, powered by zip Money, that lets you shop online and pay later for your purchases – with no credit card and no interest ever.

For full details of the Terms & conditions please refer directly to the ZipPay website.  

PayPal - Payment & Free Return Shipping Offer

The Service is available at no additional cost to PayPal account holders who have registered at https://www.paypal.com.au/returns/.

For full details of the Terms & conditions please refer directly to the PayPal 

International Destination Restrictions & Liabilities

The Seller thoroughly monitors all International orders and inspects all packages leaving the warehouses to ensure that all items ordered by customers are included in each order and that each order is safely packed for International shipping.

Noting:

  • The Seller has no control over International Customs or International Postal Operations and as such, takes no responsibility for damaged items or items claimed to be missing. The Sellers will not refund any International orders where such claims are made. The Sellers recommend such claims are placed with your local customs and or postal service.
  • Cancellation of International orders – Under special circumstances, the Seller will refund the exact amount of a cancelled order (less original shipping) in Australian Dollars; however for International orders the currency at the time will dictate how much will be deposited back into your account. We will not be liable for any discrepancy of currency at the time of the refund. Please note, local banks may apply foreign currency conversion fee, the Seller will not be liable to refund such fee or charges. • The Seller reserves the right to restrict parcels where the destination country is deemed high risk.
  • We are not responsible for the loss of any orders due to untraceable consignments numbers.
  • The Seller is not liable for any cost that may be incurred due to customs tax or delivery tax.
  • Delivery time delays – the Seller holds no liability to any orders that are detained by any countries customs, this detainment may also affect delivery times stated in these terms and Conditions  

Links to Other websites

‘theworldboutique.com’ may from time to time provide on its website, links to other websites and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between ‘theworldboutique.com’ and the owners of those websites. ‘theworldboutique.com’ takes no responsibility for any of the content found on the linked websites.

Our website may contain information provided by third parties for which ‘theworldboutique.com’ accepts no responsibility whatsoever for information or advice provided to you directly by third parties. Such information is passed on to ‘theworldboutique.com’ customers in good faith and no warranty is made, express or implied as to its accuracy or reliability.  

Social Media (such as Facebook, Twitter, Instagram and Blog)

Our involvement in social media is to provide The World Boutique members, followers, club with details on our sales, new products, special events and promotions.

You’re welcome to contribute appropriate comments on photos & videos.

Other Policies

The Privacy Policy forms a key part of our Terms and Conditions and is extremely important to ‘theworldboutique.com’. 

The practices regarding the collection, use and disclosure of any information we collect from, or about you, are detailed in our Privacy Policy.

Our Privacy Policy forms part of these Terms and Conditions. Please refer to full details.  

Force Majeure

‘theworldboutique.com’  are not responsible for any failure, suspension or delays arising out of any circumstances outside of our reasonable control, including but not limited to governmental actions or intervention, shipping, postal or other relevant transport strikes, acts of God, postal theft, failure or accident, lockouts or other labour difficulty, war or national emergency, acts of terrorism, fire, explosion, flood, an act or omission of a third party, inability to obtain any necessary materials, equipment, facilities or services, the failure of performance provided by others, interruption of the internet or a website (such as Facebook) or virus, accidents or breakdown of plant, machinery, software, hardware or communication network.

Termination

Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the website with or without notice. You agree that any termination of your access to the website may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your registration and all related information and files under your registration and bar any further access to such files or the website. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the website.

Copyright and Trademark Notice

This site is owned and operated by iSnobb Pty Ltd. Unless otherwise specified, all material appearing on this site, including the text, site design, logos, graphics, icons and images, photographs, graphics, typefaces and other material (collectively "Content") as well as the selection, assembly and arrangement thereof is subject to applicable copyright laws. Copyright © 2000, ALL RIGHTS RESERVED. All audio and video clips are the sole property of iSnobb Pty Ltd, their respective content providers. All software used on the website is the sole property of iSnobb Pty Ltd or those supplying the software.

You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without iSnobb Pty Ltd prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this website may violate copyright, trade mark and other applicable laws and could result in criminal or civil penalties.

Concerns or Complaints

Please write to our Privacy Officer if you would like to make a complaint about privacy.

If you have any other issues or concerns about material or information which appears on ‘theworldboutique.com’, please send an email to contact@theworldboutique.com.

We will acknowledge receipt of your complaint and respond within a reasonable time.

General Information

Some products offered may be hand-made or made from natural or organic materials. As a result, there may be small variations between the product image(s) and the product you receive. Where possible this will be stated in the description of the product.

To the maximum extent permitted by law, we do not warrant that the product descriptions, colours, information, or other content available or offered on our web site are accurate, complete, reliable, current, or error-free, nor do we make any warranty about the standard or quality of any of the products offered via our web site.

These Terms of Use constitute the entire Agreement between ‘theworldboutique.com’ and you and govern the overall use of the website. If you continue to browse and use this website you are agreeing to unreservedly accept and comply with and be bound by the following terms and conditions of use, combined with our privacy policy and website disclaimer.

These Terms and Conditions, which also includes our Privacy Policy set out the terms of the agreement between you and ‘theworldboutique.com’ concerning your use and access to ‘theworldboutique.com’ website and your use and access to any material, documents and information on it.

You are responsible for ensuring that all persons who access our website through your Internet connection are aware of these Terms and Conditions, and that they comply with them.

These Terms and Conditions together with your order constitute the entire contract between the Seller and you for the supply of products. No other Terms and Conditions will apply. The contract may not be altered unless agreed to by us in writing or via email.

‘theworldboutique.com’ may terminate your access, or suspend your access to all or part of the website, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, service provider, or us.

These Terms and Conditions cannot be varied without ‘theworldboutique.com’ (iSnobb Pty Ltd) written consent.

We reserve the right to change, modify, add or remove portions of these terms at any time. We encourage you to check these terms regularly prior to using our website to ensure you are aware of any changes and contact us if you have any particular questions. The current version will always be shown on the Terms and Conditions page of our website.

Applicable Law and Jurisdiction

This agreement and this website are subject to the laws of Victoria and Australia. If there is a dispute between you and iSnobb Pty Ltd that results in litigation, then you must submit to the jurisdiction of the courts of Victoria. All purchases, and these Terms and Conditions, are subject to the laws of Victoria, Australia.

You agree that all transactions entered into by you with us shall be governed by the laws of Victoria and you submit to the jurisdiction of Victorian Courts. This will remain the case irrespective of where you live or are domiciled or the country or source of the goods or services supplied.

Disclaimer

‘No warranty is made by ‘theworldboutique.com’ (iSnobb Pty Ltd) directors, officers or employees that any information on or linked to this site is complete and/or error free, that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise. To this point, we reserve the right to update as soon as an inaccuracy or error is brought to our attention.

You agree that use of this site is at your sole risk. It will be your own responsibility to ensure that any products or information available through this website meet your specific, personal requirements.

You acknowledge that such information and materials may contain inaccuracies or errors therefore you irrevocably waive any claims against us with respect to the website to the fullest extent permitted by law.