Baby Boutique (0 - 2 Yrs)
All purchases and delivery are subject to our usual Terms & Conditions.
From the time of receiving your payment authorisation, and funds are cleared, sellers will ship the products within 2 business days unless clearly stated in the product description (eg. Made to order, personalised products).
Deliveries will be:
*estimates only, based on information provided by individual seller’s shipping companies.
The Seller will be responsible for shipping your order to the address designated by you at the time of the order and commits to process all orders as quickly as possible. 'theworldboutique.com' will send you an email to let you know when your item has been dispatched. Noting, orders placed during sale periods can take up to 5 days to dispatch.
If your order is from multiple Sellers, you will receive multiple parcels. The name of your Sellers will be provided to you on confirmation of your order.
Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery, or if incorrect details are provided during the checkout process.
Some Sellers ship to International locations (please refer to International Shipping below for more information). This will be clearly indicated at the product or check-out level if International shipping is available.
All orders are delivered between 9am and 5pm on business days. At the time of order, you will be required to provide a contact phone number, which may be used by the courier to arrange delivery.
All packages delivered by courier need to be signed for to accept the package. Should an ATL (Authority to Leave) be stated on the purchase notes by the buyer then the buyer accepts all responsibility for missing packages left by the courier.
Courier services are not able to deliver to PO Box addresses and therefore we may not be able to service orders with PO Box addresses. You will be contacted by our Customer Service team in this event.
Once the order leaves the Seller, the Seller cannot be held liable for any lost, missing or damaged goods or parcels. Any such event should be disputed by the customer directly with the courier company. Risk passes to the customer once the goods are consigned to the courier.
Australia wide – all sellers offer free shipping for orders over $30.
In some cases, large and heavy items or remote locations may attract a reasonable shipping charge. This will be clearly stated at the product level, at the checkout or will be confirmed by our staff based on the shipping company’s approximate quote for delivery.
If you require your order quickly, some sellers offer Express delivery services. The cost associated with this service will be displayed at checkout.
International (including New Zealand)*
All Shipping costs will be displayed at checkout.
‘theworldboutique.com’ will contact you if the Seller is unable to ship your order to any International location due to size, weight, or any other restrictions
If you are not available at the time of delivery - Our delivery partner may leave a card at the address detailing re-delivery or pickup details. If a pickup address is given, the customer has 5 days to pick up the order, after this time the order is automatically re-directed back to the Seller.
If the Sellers and their delivery partner are unable to finally deliver your order due to your error or fault after 21 days or 3 attempts (whichever is sooner), the Seller reserves the right to cancel your order. A refund will be offered less the delivery fees incurred by us. This condition may not apply to International deliveries.
Cancellation of an order
The Seller reserves the right at any time after receipt of your order, to accept or decline your order for any reason, without prior notice. In these circumstances ‘theworldboutique.com’ will email you direct. An order may be cancelled even after acceptance, if:
You Have Changed Your Mind
If it is a standard product you can return the product within 30 days. Certain items cannot be returned/exchanged such as personalised products, made-to-order items, underwear & swimwear.
The Customer will need to pay the postage of the returned item. When shipping please ensure you use a trackable or signed-for delivery service such as registered post, as we cannot credit your account until the item has been received by the Seller.
On return and confirmation, the item is in as-new/unused* condition including packaging, and was purchased from the particular Seller, we will issue you a store credit for the purchase price less the initial delivery fees. Store credits are valid for 1 year from the date of issue.
* Unused means you have not used, damaged, washed or laundered any of the items. Items must be secured in their original packaging. If these conditions are not met, the Seller reserves the right to deny a return.
My product is faulty or had been damaged during shipping?
If your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law a refund or exchange (if available) will be provided. Noting - You must take care when opening the Product so as not to damage it, particularly when using any sharp instruments. Products damaged when opening will not be considered as faulty or damaged.
Items are occasionally faulty or damaged in transit. If you notice that an item is faulty or damaged when it is delivered to you, please email ‘theworldboutique.com’ within 2 days of delivery with digital photos clearly showing the damage or explaining the fault. ‘theworldboutique.com’ customer support team will make contact to advise the next steps.
Once proof has been received and accepted, ‘theworldboutique’ will provide you with a self-addressed post pack, in which to return the product to the appropriate seller.
You will then be offered a replacement (if in stock) or a full refund or store credit, whichever is applicable. Any refunds will be transferred back to the original payment account if transacted using your credit card or PayPal. For ZipPay orders, a store credit will be provided.
International Destination Restrictions & Liabilities
The Seller thoroughly monitors all International orders and inspects all packages leaving the warehouses to ensure that all items ordered by customers are included in each order and that each order is safely packed for International shipping.