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Shipping Policy

All purchases and delivery are subject to our usual Terms & Conditions.

From the time of receiving your payment authorisation, and funds are cleared, sellers will ship the products within 2 business days unless clearly stated in the product description (eg. Made to order, personalised products).

Deliveries will be:

  • Australia wide                               2-9 days, excluding Public Holidays*
  • International (including NZ)          5-28 days, excluding Public holidays*
  •  *estimates only, based on information provided by individual seller’s shipping companies.

    The Seller will be responsible for shipping your order to the address designated by you at the time of the order and commits to process all orders as quickly as possible.  'theworldboutique.com' will send you an email to let you know when your item has been dispatched. Noting, orders placed during sale periods can take up to 5 days to dispatch.

    If your order is from multiple Sellers, you will receive multiple parcels.   The name of your Sellers will be provided to you on confirmation of your order.

    Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery, or if incorrect details are provided during the checkout process.

    Some Sellers ship to International locations (please refer to International Shipping below for more information). This will be clearly indicated at the product or check-out level if International shipping is available. 

    All orders are delivered between 9am and 5pm on business days. At the time of order, you will be required to provide a contact phone number, which may be used by the courier to arrange delivery.

    All packages delivered by courier need to be signed for to accept the package. Should an ATL (Authority to Leave) be stated on the purchase notes by the buyer then the buyer accepts all responsibility for missing packages left by the courier.

    Courier services are not able to deliver to PO Box addresses and therefore we may not be able to service orders with PO Box addresses. You will be contacted by our Customer Service team in this event.

    Once the order leaves the Seller, the Seller cannot be held liable for any lost, missing or damaged goods or parcels. Any such event should be disputed by the customer directly with the courier company.  Risk passes to the customer once the goods are consigned to the courier.

     

    Shipping costs

    Australia wide – all sellers offer free shipping for orders over $30. 

    In some cases, large and heavy items or remote locations may attract a reasonable shipping charge.    This will be clearly stated at the product level, at the checkout or will be confirmed by our staff based on the shipping company’s approximate quote for delivery.

    If you require your order quickly, some sellers offer Express delivery services.  The cost associated with this service will be displayed at checkout.

    International (including New Zealand)*

    All Shipping costs will be displayed at checkout.

    ‘theworldboutique.com’ will contact you if the Seller is unable to ship your order to any International location due to size, weight, or any other restrictions

    • Please be aware that packages may be subject to additional taxes and duties at the port of entry of various International countries outside of Australia. The Seller does not take responsibility for any extra fees which may be applied via customs and duty offices in the receiving country. 
    • Please be aware that packages may be subject to delays at the port of entry of various International countries outside of Australia. The Seller takes every effort to ensure a quick and smooth delivery, but does not take responsibility for any delays which may be applied via customs and duty offices in the receiving country.
    • Duty and other government fee for International location is customer’s responsibility.
    • Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Likewise customers are responsible for paying any additional customs or duties charges that may be incurred on their order. The Sellers delivery partners will make every effort to deliver on time. However, the Seller shall not be held liable for delayed or lost shipment.

     

    Undelivered Orders

    If you are not available at the time of delivery - Our delivery partner may leave a card at the address detailing re-delivery or pickup details. If a pickup address is given, the customer has 5 days to pick up the order, after this time the order is automatically re-directed back to the Seller.

    If the Sellers and their delivery partner are unable to finally deliver your order due to your error or fault after 21 days or 3 attempts (whichever is sooner), the Seller reserves the right to cancel your order. A refund will be offered less the delivery fees incurred by us. This condition may not apply to International deliveries. 

     

    Cancellation of an order

    The Seller reserves the right at any time after receipt of your order, to accept or decline your order for any reason, without prior notice. In these circumstances ‘theworldboutique.com’ will email you direct. An order may be cancelled even after acceptance, if:

    • the Seller suspects that you are in breach of these terms and conditions or acting fraudulently (i.e. using a credit card without proper authorisation).
    • An error on the Sellers behalf - while the Seller strives to avoid pricing and other errors, inadvertent errors do occur from time to time.
    • Availability of the product – unforeseen supply issues or unexpected demand may result in a product being unavailable for a period. If this unforeseen event occurs, and the Seller is unable to honour your order when expected, ‘theworldboutique.com’ will contact you by email as soon as possible to discuss options or ensure a full refund is provided.
    • If the Seller is in breach of these terms, you may also cancel your order.

     

    Returns

    You Have Changed Your Mind 

    If it is a standard product you can return the product within 30 days. Certain items cannot be returned/exchanged such as personalised products, made-to-order items, underwear & swimwear.

    The Customer will need to pay the postage of the returned item. When shipping please ensure you use a trackable or signed-for delivery service such as registered post, as we cannot credit your account until the item has been received by the Seller.

    On return and confirmation, the item is in as-new/unused* condition including packaging, and was purchased from the particular Seller, we will issue you a store credit for the purchase price less the initial delivery fees. Store credits are valid for 1 year from the date of issue.

    * Unused means you have not used, damaged, washed or laundered any of the items.  Items must be secured in their original packaging. If these conditions are not met, the Seller reserves the right to deny a return.

     

    My product is faulty or had been damaged during shipping?

    If your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law a refund or exchange (if available) will be provided. Noting - You must take care when opening the Product so as not to damage it, particularly when using any sharp instruments.  Products damaged when opening will not be considered as faulty or damaged.

    Items are occasionally faulty or damaged in transit. If you notice that an item is faulty or damaged when it is delivered to you, please email ‘theworldboutique.com’ within 2 days of delivery with digital photos clearly showing the damage or explaining the fault. ‘theworldboutique.com’ customer support team will make contact to advise the next steps.

    Once proof has been received and accepted, ‘theworldboutique’ will provide you with a self-addressed post pack, in which to return the product to the appropriate seller.

    You will then be offered a replacement (if in stock) or a full refund or store credit, whichever is applicable. Any refunds will be transferred back to the original payment account if transacted using your credit card or PayPal.  For ZipPay orders, a store credit will be provided.

     

    International Destination Restrictions & Liabilities

    The Seller thoroughly monitors all International orders and inspects all packages leaving the warehouses to ensure that all items ordered by customers are included in each order and that each order is safely packed for International shipping.

    Noting:

    • The Seller has no control over International Customs or International Postal Operations and as such, takes no responsibility for damaged items or items claimed to be missing. The Sellers will not refund any International orders where such claims are made. The Sellers recommend such claims are placed with your local customs and or postal service.
    • Cancellation of International orders – Under special circumstances, the Seller will refund the exact amount of a cancelled order (less original shipping) in Australian Dollars; however for International orders the currency at the time will dictate how much will be deposited back into your account. We will not be liable for any discrepancy of currency at the time of the refund. Please note, local banks may apply foreign currency conversion fee, the Seller will not be liable to refund such fee or charges.
    • The Seller reserves the right to restrict parcels where the destination country is deemed high risk.
    • We are not responsible for the loss of any orders due to untraceable consignments numbers.
    • The Seller is not liable for any cost that may be incurred due to customs tax or delivery tax.
    • Delivery time delays – the Seller holds no liability to any orders that are detained by any countries customs, this detainment may also affect delivery times stated in these terms and Conditions