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Return Policy

'theworldboutique.com' handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

You Have Changed Your Mind 

If it is a standard product you can return the product within 30 days. Certain items cannot be returned/exchanged such as personalised products, made-to-order items, underwear & swimwear.

The Customer will need to pay the postage of the returned item. When shipping please ensure you use a trackable or signed-for delivery service such as registered post, as we cannot credit your account until the item has been received by the Seller.

On return and confirmation, the item is in as-new/unused* condition including packaging, and was purchased from the particular Seller, we will issue you a store credit for the purchase price less the initial delivery fees. Store credits are valid for 1 year from the date of issue.

* Unused means you have not used, damaged, washed or laundered any of the items.  Items must be secured in their original packaging. If these conditions are not met, the Seller reserves the right to deny a return.

My product is faulty or had been damaged during shipping?

If your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law a refund or exchange (if available) will be provided. Noting - You must take care when opening the Product so as not to damage it, particularly when using any sharp instruments.  Products damaged when opening will not be considered as faulty or damaged.

Items are occasionally faulty or damaged in transit. If you notice that an item is faulty or damaged when it is delivered to you, please email ‘theworldboutique.com’ within 2 days of delivery with digital photos clearly showing the damage or explaining the fault. ‘theworldboutique.com’ customer support team will make contact to advise the next steps.

Once proof has been received and accepted, ‘theworldboutique’ will provide you with a self-addressed post pack, in which to return the product to the appropriate seller.

You will then be offered a replacement (if in stock) or a full refund or store credit, whichever is applicable. Any refunds will be transferred back to the original payment account if transacted using your credit card or PayPal.  For ZipPay orders, a store credit will be provided.